FULL TIME

Technical Specialist I

The Technical Specialist work includes but not limited to, service training, remote automated programming, technical support for pressure washer and automated repair, customer support, scheduling, and repair estimates. The Service Department represents “the face or voice of the company” and are required to promote the company and our services in a professional manner, treating our customers as an extension of the HCS family.

• Business Group / Dept: Operations
• FLSA: Non-Exempt
• Reports to: Service Manager

To Apply, Email Your Resume to hr@hcsclean.com

Each quarter the Technical Specialist will establish, with the Service Manager, the specific results, improvements, or accomplishments required to support HCS and departmental objectives. These are expressed as ROCKS.

• Regional travel to customer sites for the purpose of training staff.
• Technical support for customers on automated systems and pressure washers.
• Automated system programming.
• Scheduling of service calls.
• Willing to take calls during irregular hours, including evenings and occasional weekends. Valid driver’s license and driving record that meet car rental, company insurance requirements and Federal guidelines for driving a commercial motor vehicle.
• Maintain professional appearance and demeanor; be able to maintain composure with challenging customers.
• Staff training and coordination.
• Preventative Maintenance Program scheduling and tracking.
• Utilization of company CRM for tracking customer interactions.
• Read and understand mechanical and electrical blueprints/schematics.
• Strong decision-making capabilities; sometimes quickly with logic to back-up decision.

Performs other duties as necessary in support of business objectives. The intent of this position description is to guide the  activities of the Technical Specialist. It is not intended to limit the thinking and creativity of the person to the work of this function. Nor is it intended that this describe all the work that may be required of the person in this position.

Educational Requirements
Minimum GED required. Additional trade/tech schooling with an emphasis in mechanical repair preferred

Requirements

Technical Experience: Experience with technical instruments and tools both mechanical and electrical.
Industry Experience: At least 3 years of previous experience in a technician role required.

Physical Requirements

• Prolonged sitting while working at a computer or on the phone.
• Repetitive Motions: Substantial movements (motions) of the wrists, hands and/or fingers.
• Talking; expressing or exchanging ideas by mean of the spoken word.

Technical Requirements (Specifically Related to this Position)

• Interpersonal Skills: Effective communication skills; ability to work effectively in a team environment and to interact with various internal and external customers.
• Technical/Professional Knowledge: Understands technical terminology and developments. Knows how/when to apply technical skills or procedures. Performs complex tasks in area of expertise.
• Mechanically Inclined: intuitively can take apart, put together or design “things” that are mechanical, selecting the most appropriate materials and tools to complete the work.
• Customer Service Oriented: high level of patience and attentiveness (listening) when handling customer needs; act with urgency and in a professional manner.
• Highly Organized: Set priorities, develop a work schedule, monitor progress towards goals, and track details and activities.

The above statements are intended to describe the general nature and level of work being performed and the competencies required by persons assigned to this job. They are not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with this job. This job description is not an employment contract and Hydro-Chem Systems Inc. reserves the right to change this description at any time. Hydro-Chem Systems Inc. is an at-will employer  and may terminate employment for any reason at any time.

HCS Operating Systems Principles & Objectives

• Knows all HCS established operating systems (e.g., quality, safety, environmental). Understands the responsibility to maintain familiarity of the systems and this position’s role in support of these systems — including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

Benefits

• Competitive wage based on experience
• 401k match
• Employee Stock Ownership
• Medical, Dental, Life, and Disability coverage
• Generous paid time off program

HCS is a drug-free company, so you will be required to pass a drug test upon hire and at any point during your employment.

ON THIS TEAM WE FIGHT FOR THE INCH
We are determined to grow inch by inch. The inches we need are everywhere around us, and when we add up all those inches, that’s going to make the difference between WINNING and LOSING.

WE DO THE RIGHT THING
The high road is not a shortcut. Stick to the highest standard of Integrity, without compromise.

WE ARE COMPASSIONATE
We treat each other like family and our customers as an extension of that family.

EXCELLENCE IS AN ATTITUDE
We will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it. But along the way, we shall catch excellence. ~ Vince Lombardi

Hydro-Chem Systems, Inc is an equal opportunity employer dedicated to a policy of non-discrimination in employment on any basis, including but not limited to, race, color, age, gender, religion, national origin, disability, or veteran status. It is our policy to comply with all Federal, State, and Local laws prohibiting discrimination in employment.